Conflict Assessment Conflict Assessment Where is this conflict mostly taking place?At workAt homeWith friends/communityFor family concerns, please contact a family mediator at mediate.com Please contact us with ay additional questions.For friends and community concerns, please contact your local Community Mediation Center. You can find a map to your closest center at NAFCM.orgSounds like you have a workplace conflict. How much is this conflict affecting you?Barely think about itAnnoying but I'd rather just let it resolve on its ownThis is having an impact on my health, work performance, or home lifeI can't stand another day — this needs to be resolved yesterdayAVOIDANCE–This is currently a Small Conflict–practice mental health and good communication Remember, even small conflicts can be draining or can spark quickly. If it’s not bothering you, then avoid the issue if you can without being passive-aggressive. This is likely a personality difference that can be tolerated.PREVENTION: You're at the entrance to a conflict–discuss your concerns with those involved to prevent this conflict from escalating. Communication and negotiation at this step will help to address your concerns and build your relationship.ADDRESS–Time to address the conflict. Can you talk to an ombuds or HR about this issue?Yes, I have an ombuds or HR in my office I can talk to.No, there isn't any one in my office with that role.No, I'm not comfortable discussing this with anyone in my office.Once conflicts have escalated to this level, they typically won’t resolve on their own. LACK OF SUPPORT: If you don't have anyone filling the role of an ombuds or HR, discuss with management getting a consultant ombuds or training a staff member in HR, mediation, or conflict resolution skills. Every office is going to run into conflict–but your office might not have a plan in place yet to deal with it.CONVERSATION: If you're not comfortable discussing this with someone else, then it's time to discuss it with the person directly. Remember to explain your interests, and listen to theirs. MEETING: Arrange a meeting with your HR office. How many people are involved?Just me and one other personMe and multiple peopleSo glad this helped! Anything else you want to work on? Remember to continue to explain your interests and listen to the other person’s interests. Keeping open communication is the best way to prevent future conflicts. HR-FACILITATED CONVERSATION: Did this facilitated conversation with HR help the issue?YesNoThe other person was not willing to have a facilitated conversationHR was not willing to have a facilitated conversationGROUP-FACILITATED CONVERSATION: With multiple people, ask HR to arrange a facilitated conversation where they guide all of you through discussing your interests. Did this help?Yes, this helpedNo, there are still ongoing issuesThird ChoiceSo glad this helped! Anything else you want to work on? Remember to continue to explain your interests and listen to the other person’s interests. Keeping open communication is the best way to prevent future conflicts.
