Manage Your Ombuds Office Online is the most secure and powerful platform for managing your ombuds office in the cloud

Get It Done with Caseload Manager Caseload Manager is the premiere platform for managing caseloads in the cloud, with
accessibility, reporting, and security. 

Case Management

Track all of your cases in the cloud from any secure web browser, with instant access to case details and updated status information. Our design is based on IOA case categories and required visitor information.

Real Time Reporting

Generate reports directly from live data, so you always have updated information at your fingertips. View your key data, knowing that you are in control of what data is permanently saved.

Calendar Management

Track events and activities in real time so nothing gets lost and no action items fall off of your to-do list.  The platform enables you to track hours spent across all categories: training, reporting, and visitor support.

Analyze Your Data

Insights about your performance and effectiveness are waiting for you in your case data.  Caseload Manager makes it easier to analyze your data and see where you can improve the services you offer to your visitors. You can leverage pre-built reports in the system, or export data to design your own custom reports.

Design your own System

The Case Management System is completely configurable.  You have complete control over your intake forms, case fields, and messaging templates — and you can update them at any time right through the website.  With, you’re in complete control of your system.

Managing Your Ombuds Office Doesn’t Have to Be Hard.

Manage your office from anywhere. Whether you are working from home, on the road, or back in your office, have instant access to your case and visitor information, as well as updates from the rest of your team. Let Caseload Manager conduct your intake and alert you whenever a new case is added.

"The best cloud-based case management system available."

– Justin Corbett, Executive Director
Natl. Assn. for Community Mediation
Phoenix, AZ

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